New printer, dead power supply?

[Lyle4277]

I was very excited to receive my A10 (my first 3D printer) today and get printing! I got everything put together and hooked up, according to the directions. I plugged it in, flipped the power switch (which then lit up)... and nothing else happened.

My best guess is that the power supply is dead-on-arrival, as there's not even a fan running on that. If it helps, I'm in the US and have the voltage on the power supply flipped to 110v.

Can anyone help confirm what might be wrong?

[zonalimitatore]

Check inside the board if is all connect.
Check in the left side of the board (the cable from psu) with a multimeter,if you got 24v while psu is on
If you haven't psu is dead.Try to check fuse next to on-off switch

This printer work also at 110v?

[_kaktus_]

Hi


Is there a ~110/~230V AC switch on the main power supply?
You can check in which position it is.

[Lyle4277]

Unfortunately, I don't have a multimeter. I did check the fuse and it looked fine. I also checked the connections to the board and everything looked good there, as well.

I have the 110/230V switch flipped to 110v, as that is standard in the United States. If the printer won't work at 110v, then clearly I have a bigger problem.

If the PSU was functioning properly, its fan should be running when powered on, yes? Literally the ONLY thing that happened when I turned on the power switch was that the power switch lit up. No fans anywhere, no hums, no buzzes, no sparks, no smoke. Just silence.

[MichaelK]

It's a stupid question but the power supply are connected with the yellow "Du Pont"-Adaptor to the mainboard?
If yes, pulled out the connector and measure the voltage.

You do it onto your own risk, please!!!

[Lyle4277]

Everything is hooked up according to the guide provided in the box. That said, I have a multimeter on the way from Amazon to dig in a little further.

Assuming that it does turn out to be a faulty power supply, will I need to resolve that with the retailer or Geeetech directly?

[_kaktus_]

Hello.


This is what you do with your retailer, who then reports to the Geeetech staff.

[Lyle4277]

Multimeter acquired and measurements taken on both input and output (see pictures below). So unless I'm doing this wrong (I followed instructions best I could, but it's my first time using a multimeter), the PSU is truly dead. I guess now I need to send this off to GearBest and get a replacement...

Thanks again, all, for the help!


Here's my input measurement:


And my output measurement:

[_kaktus_]

Hello.


The low-voltage cable appears to be unplugged. You can see it better in the first photo.

[Lyle4277]

Can you please confirm what you are referring to as the low voltage cable?

I'm assuming (perhaps incorrectly) that I don't need to actually have the PSU plugged into the printer itself to be able to test the output voltage from the power supply.