Extruder motor not turning

mscerri · Post by **mscerri** » Mon Jun 29, 2015 4:18 pm

Hi I have an issue with the extruder motor. When plugged into the extruder port it does not turn. However when I swap it with the x-axis motor it works perfectly.

As a result I cannot print. I have also done the following to verify that the below are working;

- Set the extruder temperature to 230deg Celsius - verified
- Checked that the PSU outputs 12V from each rail - verified
- Adjusted potentiometer to exactly 1V - verified
- Swapped motor cable to check if the issue if due to a bad cable
- Swapped motor driver with x-axis driver to check if the driver is working properly

I did all the above tests however the problem persists.

Can you tell me what can I do to resolve this issue? Is this coming from a faulty board? I have the white GT2560 board.

Awaiting your reply.

Malcolm.

zhangxueyou · Post by **zhangxueyou** » Mon Jun 29, 2015 4:41 pm

Hi, how about re-uploading the firmware? What is your printer type? We will send the firmware to your email.

mscerri · Post by **mscerri** » Mon Jun 29, 2015 5:03 pm

Yes I will try.

This is my order number 20150604004953264

mscerri · Post by **mscerri** » Mon Jun 29, 2015 6:26 pm

I have uploaded the firmware you sent me however the issue still persists.

I believe that the board you sent me is faulty. I also noticed that this is a common issue with your printers.

Please reply asap.

zhangxueyou · Post by **zhangxueyou** » Tue Jun 30, 2015 10:20 am

Please contact the customer service.

Robo Techy · Post by **Robo Techy** » Fri Jul 03, 2015 1:24 pm

Hello, has anyone with a new i3 dual extrude since June with the extruder not working found a fix. I keep getting a run-a-round and no resolution. Searching the forum, I not the only one too. So is there someone that found a fix yet?

ashleyfarncombe@btinternet.com · Post by **ashleyfarncombe@btinternet.com** » Sat Jul 04, 2015 1:32 am

I have the same problem with both, and have swapped X axis with the Extruder then it works fine.
My Order Number: 67799702262444 and i have a white GT2560 board Rev A.

ashleyfarncombe@btinternet.com · Post by **ashleyfarncombe@btinternet.com** » Thu Jul 09, 2015 12:51 am

Can i get a copy of the firmware because everything else appears fine except the extruders not working.

moscatellimariano · Post by **moscatellimariano** » Thu Jul 09, 2015 2:31 am

Hi I have an issue with the extruder motor. When plugged into the extruder port it does not turn. However when I swap it with the x-axis motor it works perfectly.

As a result I cannot print. I have also done the following to verify that the below are working;

- Set the extruder temperature to 230deg Celsius - verified
- Checked that the PSU outputs 12V from each rail - verified
- Adjusted potentiometer to exactly 1V - verified
- Swapped motor cable to check if the issue if due to a bad cable
- Swapped motor driver with x-axis driver to check if the driver is working properly

I did all the above tests however the problem persists.

Can you tell me what can I do to resolve this issue? Is this coming from a faulty board? I have the white GT2560 board, Geeetech Prusa i3 Pro C 3D.

Awaiting your reply.

Mariano

Sherry · Post by **Sherry** » Thu Jul 09, 2015 9:14 am

hi,how about reburn the firmware.if it could not solve the problem,please contact the customer.

Geeetech