z-axis coupler and threaded rod

Post Reply
zhangxueyou
Posts: 1405
Joined: Fri Feb 06, 2015 1:33 pm

Re: z-axis coupler and threaded rod

Post by zhangxueyou » Fri May 22, 2015 2:22 pm

Actually, I can't see if there are 2 screw in that 2 hole, I can the bigger 2. A clear photo could be better.
But if the coupling really lacks 2 screws, please tell customer service, let them send you.
Top
ash2k14
Posts: 61
Joined: Mon Mar 16, 2015 3:49 pm

Re: z-axis coupler and threaded rod

Post by ash2k14 » Fri May 22, 2015 3:28 pm

zhangxueyou wrote:Actually, I can't see if there are 2 screw in that 2 hole, I can the bigger 2. A clear photo could be better.
But if the coupling really lacks 2 screws, please tell customer service, let them send you.
I already sent a message about this issue to the tech support yesterday along with a link to this thread
Top
zhangxueyou
Posts: 1405
Joined: Fri Feb 06, 2015 1:33 pm

Re: z-axis coupler and threaded rod

Post by zhangxueyou » Fri May 22, 2015 3:33 pm

ash2k14 wrote:
zhangxueyou wrote:Actually, I can't see if there are 2 screw in that 2 hole, I can the bigger 2. A clear photo could be better.
But if the coupling really lacks 2 screws, please tell customer service, let them send you.
I already sent a message about this issue to the tech support yesterday along with a link to this thread
Yes, you leave a gif. You rotated the coupling, I can see the big 2 screw but the gif is not clear enough. I can not see if there are 2 smaller black screws, they are across the center of coupling.
Top
ash2k14
Posts: 61
Joined: Mon Mar 16, 2015 3:49 pm

Re: z-axis coupler and threaded rod

Post by ash2k14 » Fri May 22, 2015 3:49 pm

I attached another video about the coupler in case you still don't see extra 2 screws
20150522_154313.zip
coupler
(1.51 MiB) Downloaded 663 times
Top
zhangxueyou
Posts: 1405
Joined: Fri Feb 06, 2015 1:33 pm

Re: z-axis coupler and threaded rod

Post by zhangxueyou » Fri May 22, 2015 4:06 pm

OK, please tell contact customer service.
Top
ash2k14
Posts: 61
Joined: Mon Mar 16, 2015 3:49 pm

Re: z-axis coupler and threaded rod

Post by ash2k14 » Mon Jun 22, 2015 4:47 pm

May I ask what is the status for my support for this issue? A month has passed and I'm still getting a silent treatment
Top
zhangxueyou
Posts: 1405
Joined: Fri Feb 06, 2015 1:33 pm

Re: z-axis coupler and threaded rod

Post by zhangxueyou » Mon Jun 22, 2015 4:52 pm

ash2k14 wrote:May I ask what is the status for my support for this issue? A month has passed and I'm still getting a silent treatment
That's impossible! If you bought from us, we will address it as fast as we can.
Could you please tell me your order number and purchase link, let us check for you.
Top
ash2k14
Posts: 61
Joined: Mon Mar 16, 2015 3:49 pm

Re: z-axis coupler and threaded rod

Post by ash2k14 » Mon Jun 22, 2015 5:03 pm

I bought it from this store http://www.aliexpress.com/item/2015-New ... 47628.html

and order number is 66007822473283

I already tell the agent about this issue but still got nothing, I believe I already sent a video regarding my issues through the agent
Top
zhangxueyou
Posts: 1405
Joined: Fri Feb 06, 2015 1:33 pm

Re: z-axis coupler and threaded rod

Post by zhangxueyou » Mon Jun 22, 2015 6:05 pm

What an irresponsible agent! Please try to contact the seller, they should responsible for sending bad kits.
We will keep helping you solve the technical issues. If you want to buy the kits from us, we can sell you the cost price.
Top
ash2k14
Posts: 61
Joined: Mon Mar 16, 2015 3:49 pm

Re: z-axis coupler and threaded rod

Post by ash2k14 » Tue Jun 23, 2015 8:03 am

I did email the support, about twice for my lcd and this coupler, do they really get my email?
Top
Post Reply

Return to “Assembly”