Geeetech A10 problem solving instruction

[jojudima]

Hello,

The extruder step motor moves back and forth, but the filament does not advance.
Disassembled, the motor shaft moves smoothly.

I have exchanged it for the one on the Y-axis but the problem persists.

For this reason, no filament comes out and I cannot print.

Model Geeetech A10
Marlin 1.1.8
2017-12-25
Board info

GT2560 V3.1
FW ver 1.5
HW ver 5.00

Regards,

[William]

Hi, my friend.
I think it may be that the feeder screw on the motor is too tight to feed normally, you can adjust it.
You can also provide pictures or videos, I will better judge for you.

QQ图片20200509171451.jpg (154.88 KiB) Viewed 5057 times

[jojudima]

Hi,

With the feeder screw unmounted, does the same.
See video attached.

Best regards,

[William]

Hi，you can check whether the motor cable is connected well, or replace the drive to see if there is a problem with the drive.

[jojudima]

Hi, the wire is properly conected and i replaced the drive yesterday for the one is in the Y-axis with the same failure.

Regards.

[jojudima]

Hi,

Do you any solution for this issue?

It is a little bit urgent.

Regards,

[William]

Hi,have you replaced the good driver?
if so，there should be a problem with the motherboard.
You can contact the salesman to replace the motherboard.

[jojudima]

Hi, I bought it at Shenzhen Getech Technology Co., Ltd. and was delivered by Amazon in december 17th.

Is there any Service in Spain?

As far as I know it is under warranty period, can you send me the motherboard?

Regards,

[jojudima]

Invoice attached.

[William]

Hi,please contact the salesman on the platform directly.