LCD display problem

alexy34
Posts: 65
Joined: Wed Apr 29, 2020 5:09 am

Re: LCD display problem

Post by alexy34 » Wed May 06, 2020 6:18 pm

is this the correct firmware ?
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right firmware.JPG
is this the correct firmware ?
right firmware.JPG (55.14 KiB) Viewed 5741 times

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William
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Re: LCD display problem

Post by William » Wed May 06, 2020 6:21 pm

yes
Motherboard firmware: A30_M07_V0_01.bin

LCD screen firmware: A30_S02_V0_01.bin
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
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alexy34
Posts: 65
Joined: Wed Apr 29, 2020 5:09 am

Re: LCD display problem

Post by alexy34 » Wed May 06, 2020 6:29 pm

what i see is
motherboard firmware is A30_M07_V2_01.bin
lcd firmware is A30_S02_V2_01.bin
is this is the same V0 and V2 ?

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William
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Re: LCD display problem

Post by William » Wed May 06, 2020 6:36 pm

yes
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

alexy34
Posts: 65
Joined: Wed Apr 29, 2020 5:09 am

Re: LCD display problem

Post by alexy34 » Wed May 06, 2020 6:54 pm

when i burn the motherboard and lcd firmware a new sd card must be in the external slot of control box or not ?
and when i refresh the lcd UI, i must insert another sd card with lcd UI in lcd slot ?
thank you very much my friend

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William
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Re: LCD display problem

Post by William » Thu May 07, 2020 10:01 am

Hi,when the firmware is burned, the SD card does not need to be inserted.
To update the UI, you need to put the file into the SD card, and then insert the SD card into the card slot of the machine
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

alexy34
Posts: 65
Joined: Wed Apr 29, 2020 5:09 am

Re: LCD display problem

Post by alexy34 » Thu May 07, 2020 9:41 pm

Hi,
To UI update, the sd card with UI in, must be insered in the machine or lcd sd slot ?

alexy34
Posts: 65
Joined: Wed Apr 29, 2020 5:09 am

Re: LCD display problem

Post by alexy34 » Thu May 07, 2020 10:06 pm

Hi
i udpate the firmware of mainboard then lcd successfully. the lcd screen still black.the 2 leds on the back of lcd is light on.
i copied the UI on sd card then insered in the lcd slot. nothing heppened, the screen still black.
i can't see if the lcd screen downloaded because it's black
what can i do ?
thanks
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2.JPG
2.JPG (74.73 KiB) Viewed 5721 times
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William
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Re: LCD display problem

Post by William » Fri May 08, 2020 12:01 pm

Hi,the firmware did not update successfully.
You need to copy the file(A30_M07_V2_01) to the desktop and then drag it into the firmware burning tool.
Direct drag may cause file recognition errors.
-Keep your mind and try to test it. :)
-Everything will be fun!-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!

alexy34
Posts: 65
Joined: Wed Apr 29, 2020 5:09 am

Re: LCD display problem

Post by alexy34 » Fri May 08, 2020 12:30 pm

Hi William
Did you see the update pictures ? i did the update with smatto firmware upgrador V2.0
i don't understand,
you meen i must copy the file(A30_M07_V2_01bin ) to the desktop, them i click select in the firmware upgrador , then, upgrade from local ?
what about the file (A30 S02 V2 01bin , i do the same thing ?
for the lcd UI, i can't see if the lcd download the UI when i insert the sd card with the UI file in, in the lcd slot because the screen is black.

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