X axis has no response

[icestabinface]

I have a Geeetech I3 Pro W with the gt 2560 A+ board and when I recently put together my printer I noticed that my x-axis stepper motor has no response or power going to it. I attempted to flash the newest version of the firmware to the board using the tutorial included with no results. Pretty desperate now as I emailed Geeetech with no response for about 4 or so days. Any help would be appreciated, thanks.

[William]

Hi, You can check if the driver board on your motherboard is inserted
position,
x Whether the motor is inserted into the driver board.

A+接线板.jpg (598.18 KiB) Viewed 5126 times

When replacing, you need to pay attention to turning off the printer for replacement.
Note the color correspondence.

[quinbot]

Posting this because I had the same issue as icestabinface and it appears to be a common one. The solution for me was that the control board comes with four stepper controllers already installed (not five as in the photo William posted) in positions 2-5 but the stepper controller position 5 should be in position 1. That's for the X axis motor controller. Position 5 is for the optional second extruder motor controller. If you look at the photo provided in the build guide, it shows the correct set up when it tells you that you can skip to step 3.