Missing part in new DIY kit - Geeetech not replying

[Yutenji]

I have just started assembling my DIY Prusa I3 purchased from geeetech and there is a part missing.
I have sent email to geeetech and also submitted form via the support webpage, but no reply!

What other channels can I use to get some assistance?

[William]

Hi, Are you referring to the lack of your assembly?
You can contact your sales for reissue.

[Yutenji]

I have already tried to contact Sales AND Technical support. There is no reply.

This is my first experience with geeetech, and it is very, very bad so far.

[_kaktus_]

Hello.


If you have not purchased directly from GT, please contact your dealer.
That's the procedure.

[Yutenji]

@_kaktus_

... purchased from geeetech ...

[William]

Hi, You can contact your sales for reissue;

If you bought it from an agent, you need to contact yourself;

If you are buying from here,
please provide the method of purchase, order number, email address, and the parts you need to reissue.

I hope this can help you.