Geeetech A10 first time problems

[sanji99]

I'm new to 3D printing. I got a Geeetech A10 and set it up, hopefully correctly. Each time I print the test print (supposedly a dog), the print head scrapes off the first layer as it moves around https://snaptube.cam/. I've done the paper test, and I thought it was correct but maybe not. Any ideas how to fix this?