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A30 randomly restarting

Posted: Sun Mar 24, 2019 4:07 am
by whatevertrevor
Hello,
I have just bought a A30 and it is randomly restarting and requires me to start the unpause the print again.
This is happening with the SD card and no USB attached.
I have tried different SD cards but the same happens.
I have updated to the latest firmware software and it still occurs.

Can anyone enlighten me on what is wrong? And how i can resolve it?
Thanks.

Re: A30 randomly restarting

Posted: Sun Mar 24, 2019 2:28 pm
by _kaktus_
Hello.
:mrgreen:

You've got a nasty ailment. :roll:

It can be difficult to diagnose at a distance but we can try. ;)
You will have to do the tests very carefully, and describe the results even more precisely.

Do you have a multimeter :?:

Re: A30 randomly restarting

Posted: Sun Mar 24, 2019 5:19 pm
by whatevertrevor
No i do not.
Interestingly, we send prints through the USB via 3d printer and it doesn't restart and it prints great.
So this is only happening when using a microsd card (any card) :shock:

Re: A30 randomly restarting

Posted: Sun Mar 24, 2019 11:48 pm
by _kaktus_
This is a good omen.
It also narrows down the scope of the search.

Re: A30 randomly restarting

Posted: Tue Mar 26, 2019 10:03 am
by William
It seems the sd card extension board has an issue.
Try to contact the sales and ask them to send you a new extension board.