I have began assembly of my I3 Pro B printer. During assembly I have noted the linear bearing do not slide freely on the 410mm Y and 322mm Z axis smooth rods. I have tested the 390mm X axis rod and have no issues with bearings hanging up. I have heard that this happens in shipping frequently.
I have sent 3 e-mails to tech support. I have tried to attach the reviewer's signature and images of the rods as instructed in the assembly manual. However there is no attachment button on the tech support email.
Before ordering this machine I did research and was told that this company had great customer support. I am starting to believe that this is the most complicated support I have ever dealt with and not feeling the great support.
So I have attached the reviewer's signature and pictures of the smooth rods in this post.
Y and Z Axis Smooth Rods Bent
Y and Z Axis Smooth Rods Bent
- Attachments
-
- Packing List
- Packign List Image.png (3.09 MiB) Viewed 5886 times
-
- Smooth Rods
- Smooth Rods Image.png (3.81 MiB) Viewed 5886 times
-
- Requested Reviewer's Signature
- Reviewer's Signature Image.png (3.35 MiB) Viewed 5886 times
Re: Y and Z Axis Smooth Rods Bent
Hi,you can straighten the bent smooth roads by following the video:https://www.youtube.com/watch?v=BjJxYBZxNlU.And maybe you shoulde contact the salesman about it and try to get it replaced.
-Keep your mind and try to test it. 
-Everything will be fun！-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!
-Everything will be fun！-Support all Getech printer.
-You can ask me the questions and I will kindly reply.
-Respect others is the best way you can get help!