Wrong parts / defective rostock g2s

[Whoizthisguy]

Hi, I emailed support and they asked me to post my message here.


Hi, I bought a Rostocks g2s dual printer with all metal extruder. I have a few concerns/ questions:
-The main issue is that this did not come with the "All Metal Extruder" as titled and in the pictures. It had a 3D printed extruder that had a broken part that holds the extension rods. I zip tied it for testing. After finishing set up, i did a few test prints and the Hot end plastic holder melted and the end came out during a print. This happened printing PLA at 195 degrees, Yes the fan is working.
-The z axis bearing holders are 3d printed too? shouldnt they be molded or metal?
-One of the extruder extension cables had the wrong end on it. I modified it to work for now.
-Do I need the fans for the extruder at the top? its just feeding filament, doesnt heat up?
-The Fan-pwm port for hot end on the main board doesnt work. I powered the fan with an extruder port.

Please Help and advise,

Thanks for your time,
Dave.

[Whoizthisguy]

Was told that they would be sending me the correct "All Metal" extruder and now they do not respond???

[Whoizthisguy]

Geeetech still not responding to me about the defective parts and the wrong parts sent.

[William]

Hi,
Did you contact your seller?Who is it?
And could you attach the pictures of the wrong parts you mentioned?

[Whoizthisguy]

I got this on eBay through Geeetech Official sales page. They are still ignoring all of my questions. This was supposed to be the all metal dual extruder. What they sent was 3d printed with a broken part on it. And one of the heads completely melted out of the socket at 195 degrees. Says its rated for 240.

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[William]

When did you get this?
This printer has upgraded for a few months,this is the current appearance:

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