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Missing part in new DIY kit - Geeetech not replying
Posted: Sat Aug 17, 2019 2:54 pm
by Yutenji
I have just started assembling my DIY Prusa I3 purchased from geeetech and there is a part missing.
I have sent email to geeetech and also submitted form via the support webpage, but no reply!
What other channels can I use to get some assistance?
Re: Missing part in new DIY kit - Geeetech not replying
Posted: Sat Aug 17, 2019 3:02 pm
by William
Hi, Are you referring to the lack of your assembly?
You can contact your sales for reissue.
Re: Missing part in new DIY kit - Geeetech not replying
Posted: Sat Aug 17, 2019 6:32 pm
by Yutenji
I have already tried to contact Sales AND Technical support. There is no reply.
This is my first experience with geeetech, and it is very, very bad so far.
Re: Missing part in new DIY kit - Geeetech not replying
Posted: Sun Aug 18, 2019 2:53 pm
by _kaktus_
Hello.
If you have not purchased directly from GT, please contact your dealer.
That's the procedure.
Re: Missing part in new DIY kit - Geeetech not replying
Posted: Sun Aug 18, 2019 4:25 pm
by Yutenji
@_kaktus_
Yutenji wrote: ↑Sat Aug 17, 2019 2:54 pm
... purchased from
geeetech ...
Re: Missing part in new DIY kit - Geeetech not replying
Posted: Mon Aug 19, 2019 9:19 am
by William
Hi, You can contact your sales for reissue;
If you bought it from an agent, you need to contact yourself;
If you are buying from here,
please provide the method of purchase, order number, email address, and the parts you need to reissue.
I hope this can help you.