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Re: SD card issues?
Posted: Mon Jul 01, 2019 9:28 am
by William
Hi, Is there a problem with all the models printed, or is it always a model?
Re: SD card issues?
Posted: Mon Jul 01, 2019 5:01 pm
by MikeMoans
I have just opened my A30 fresh out of the box and tried to run the provided prints on the provided card. The machine isnt recognising the card. If i reboot the machine it does for a second or 2 before it then comes up blank
any solutions? really dont want to have to return a massive printer for a small issue but i cant use usb as i cant fit the machine in the pc office
Re: SD card issues?
Posted: Mon Jul 01, 2019 5:06 pm
by William
Hi, you can try to re-flash the firmware for viewing.
Re: SD card issues?
Posted: Mon Jul 01, 2019 5:39 pm
by MikeMoans
do you have a guide for that?
Re: SD card issues?
Posted: Mon Jul 01, 2019 5:43 pm
by William
Re: SD card issues?
Posted: Tue Jul 02, 2019 4:39 pm
by MikeMoans
all i am getting is a 'upgrading failed detail: cannot open serial port'
I should'nt be having so much trouble with a printer out the box that should be set up and go with the provided test prints on the provided card. Really getting frustrated so appreciate the help
Re: SD card issues?
Posted: Tue Jul 02, 2019 4:44 pm
by William
Hi, You can check if your USB cable is well connected and may not be able to read the serial port due to poor contact.
Re: SD card issues?
Posted: Tue Jul 02, 2019 4:55 pm
by MikeMoans
tried 3 different pc ports and connections great on them all normally
Re: SD card issues?
Posted: Tue Jul 02, 2019 6:00 pm
by MikeMoans
installed new driver software and the a30_VD_S_v1_57 firmware
still no luck reading files on the printer
Re: SD card issues?
Posted: Tue Jul 02, 2019 6:36 pm
by William
Did you update the UI of your lcd screen while you updated your firmware?