Extruder motor wont rotate

[harvester66]

Hi. I have a mecreator printer and the extruder motor wont rotate. It's just shakes when it attempts to move.

Can you let me know if this is a issue with the motor or if it will be the board?

[Admin]

hi,maybe you do not connect the stepper motor cables correctly,please check the cables connection. another reason is sub-step ,please plug the jumpper cap in the sub-steps.

[harvester66]

Hi Sorry, What is the sub steps?

Seems strange as I have not moved any cables or jumper pins and printer worked fine before.

Thanks

[Sherry]

please see the link.what's type of the control board,gt2560 or Sanguinololu?
http://www.geeetech.com/wiki/index.php/ ... nstruction

[harvester66]

Hi it's the Sanguinololu board.

Thanks

[Sherry]

Hi,please boot jumper cap: do remember to put the jumper cap, or it will affect the connection with PC(the system can’t detect the corresponding COM port) and the upload of firmware.

[harvester66]

Hi. Sorry how do I boot jumper cap?

Also can you send me the latest firmware?

Thanks

[Admin]

Hi. Sorry how do I boot jumper cap?

Also can you send me the latest firmware?

Thanks

just plug the jumpper cap into the pins shown in the picture.please tell the printer type ,i will send you the the lastest firm.