Page 1 of 1

Head cooling fan not spinning

Posted: Tue May 05, 2020 9:50 pm
by YvonGeee
Hello,

On my A20M: the 2 fans that are cooling the head (ones on the side) are ok.
The one that is cooling the output (one on the front) stopped working.

I checked with a 6V battery and the fan runs.

When I measure the voltage to the fan, it is zero when fan is off, then it sticks to 0.2V whatever level I send with the proper command.
So cabling is good, I triple-checked it.

I suspect Mosfet is dead, can you tell me where it is on the board and how to get a new one/reference?

Thanks in advanced,

Yvon

Re: Head cooling fan not spinning

Posted: Wed May 06, 2020 10:06 am
by William
Hi,it is recommended that you replace the motherboard directly.

Re: Head cooling fan not spinning

Posted: Wed May 06, 2020 4:43 pm
by YvonGeee
Thanks William.

This is less than a year old, how can I get one?

Thanks.

Yvon

Re: Head cooling fan not spinning

Posted: Wed May 06, 2020 5:31 pm
by William
Hi,if your machine is still under warranty, you can contact the salesperson to replace it.
Or tell me to buy the platform, country, order number, and let my colleagues send you.

Re: Head cooling fan not spinning

Posted: Thu May 07, 2020 2:46 pm
by YvonGeee
Hi,

I bought it on Amazon, France. On september 30th 2019.

Order# 406-3642553-1451569

Seller is GT-OFFICIAL EU

Thanks.

Re: Head cooling fan not spinning

Posted: Thu May 07, 2020 4:16 pm
by William
Hi,you can burn the firmware again to see if a fan turns.

Re: Head cooling fan not spinning

Posted: Mon May 11, 2020 10:03 pm
by YvonGeee
Just did it, stuck to 0.2V

Re: Head cooling fan not spinning

Posted: Thu May 14, 2020 3:11 pm
by YvonGeee
@William

What next you can propose?

Thanks.

Re: Head cooling fan not spinning

Posted: Fri May 15, 2020 2:31 pm
by William
Hi,you can contact the seller directly for replacement.
Or you can provide email for us to confirm.

Re: Head cooling fan not spinning

Posted: Tue Aug 11, 2020 4:24 am
by Paulinho
Buenas tardes amigos yo tambiƩn tengo el mismo problema que tu as podido soluciona?
Good afternoon friends, I also have the same problem that you have been able to solve?