Geeetech

I'm sorry if I sound stupid but I'm really new to all this. how would I go about doing that, I hardly know what software to use (Easyprint 3d refuses to communicate with my printer, Repiteir's slic3r has stopped working (& the whole print head raising problem)). again if Im sorry if i sound whiny bu...

I don't know why but when I go to print something, the print head moves into position but is about 7mm above the print bed, even after leveling. can someone please help.